Mamdani Proposes Social Workers for 911 Calls to Reduce NYPD Workload
- August 5, 2025
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New York City Democratic mayoral nominee Zohran Mamdani has proposed a significant shift in handling certain 911 calls by involving social workers and “transit ambassadors” instead of police officers. This initiative aims to alleviate the workload of the New York Police Department (NYPD) and improve officer retention. Mamdani’s proposal comes in the wake of a tragic mass shooting in Manhattan, which resulted in the deaths of four individuals, including a police officer. The incident has intensified scrutiny on Mamdani’s stance on law enforcement, especially given his previous remarks about defunding the police.
Mamdani highlighted “forced overtime” as a critical factor driving many NYPD officers to leave their positions. He pointed out that the department handles approximately 200,000 emergency calls related to mental health crises annually. By reallocating responsibilities to mental health professionals and transit ambassadors, Mamdani believes officers can focus more effectively on serious crimes, thereby enhancing public safety.
Mamdani’s approach has faced criticism from various quarters, including incumbent Mayor Eric Adams, a former NYPD captain. Adams labeled the proposal as “irresponsible” and “reckless,” particularly concerning domestic violence incidents. Despite this, Mamdani remains committed to his vision of public safety, which includes creating a Department of Community Safety to expand mental health teams and reduce police overtime.
In contrast to Mamdani’s plan, former New York Governor Andrew Cuomo has advocated for increasing the NYPD’s force by about 5,000 officers. Cuomo’s platform also emphasizes enhancing officer pay and benefits. This divergence highlights the ongoing debate over the best approach to law enforcement and public safety in New York City.