Incident Overview

A distressing incident unfolded on an IndiGo flight from Mumbai to Kolkata when a passenger experiencing a panic attack was slapped by another traveler. The altercation occurred shortly after boarding, drawing attention from both passengers and crew members. The situation was captured on video by a fellow passenger, highlighting the tense moments on board.

Response from Cabin Crew

As the man suffering from the panic attack was being assisted by two cabin crew members, a passenger seated in the aisle took it upon himself to slap the distressed individual. The flight attendants immediately intervened, urging the aggressor to refrain from such behavior. One of the attendants was heard saying, “Sir, please don’t do this,” emphasizing the importance of maintaining decorum and empathy in such situations.

Passenger Reactions

The incident sparked reactions from other passengers, including the individual recording the video, who questioned the aggressor’s actions. The offender justified his behavior by stating that the man’s panic attack was causing inconvenience. However, another passenger countered this argument, asserting that while everyone was affected, violence was not an acceptable response. This passenger also requested water for the man experiencing the panic attack, highlighting a more compassionate approach.

IndiGo’s Official Statement

IndiGo Airlines responded promptly to the incident with a statement condemning the unruly behavior. The airline reiterated its commitment to passenger safety and dignity, stating that such actions are unacceptable. The crew followed established protocols by identifying the aggressor as unruly and handing him over to security authorities upon arrival. IndiGo assured that all relevant regulatory bodies were informed in accordance with standard procedures.

Conclusion

This incident underscores the challenges airlines face in managing in-flight disturbances and highlights the need for passengers to exercise patience and empathy during stressful situations. IndiGo’s swift response demonstrates their dedication to maintaining safety and order on their flights.