A TikTok user has gained significant attention after sharing a video about receiving a two-star review from guests who claimed his rental property was not “weight accessible.” The video, which has amassed over 20,000 likes and numerous comments, details the grievances expressed by the guests following their stay. According to the host, the guests mentioned difficulties fitting through the doorways, despite them being standard size. They also commented on the furniture, describing it as unstable and expressing concern about potentially breaking it.

The guests reportedly highlighted an egg chair on the deck with a weight limit of 330 pounds, set by the manufacturer for single-person use. The host explained that none of the guests could utilize this chair due to their size. Additionally, they criticized the bed for being too soft, fearing it might collapse when two people were on it. In response to these complaints, the host suggested that his home might not be suitable for everyone but emphasized that it was not a learning experience for him, hoping instead that it served as one for the guests.

Airbnb provides various accessibility features that hosts can incorporate into their listings, such as wider entrances. The platform’s website lists options like “guest entrance wider than 32 inches” and “room entrance wider than 32 inches,” which could accommodate larger guests. The incident sparked a discussion among TikTok users, with many commenting on entitlement and personal responsibility when choosing accommodations. Some users expressed disbelief at the guests’ expectations, while others shared their own experiences and strategies for ensuring comfort during stays.

Airbnb, which started in 2007 with two hosts in San Francisco, has grown to include over 5 million hosts worldwide. The company emphasizes unique stays and authentic community connections. Despite this incident, Airbnb continues to offer diverse accommodations tailored to various needs and preferences.